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Shipping PolicyReturn Policy

Please contact us with any product, ordering, shipping, or other company related questions using one of the methods here:   

Telephone:               760-597-9811 – Hours of Operation 9am-5pm PST

Email:                         Info@DelfinSpa.com

Postal Address:        Delfin Spa
2444 Cades Way
Vista, CA 92081

If you use email, we will respond within 1 business day or sooner.  If you have questions regarding a pending order, a return, or an exchange, please provide us with your Order ID Number, which is found in your order confirmation and paperwork with your shipment.

  • Orders are shipped Monday-Friday.
  • Typically orders received before 12pm PST / 3pm EST will ship the same day.
  • Shipping Methods: US Postal Service or FedEx.
  • Standard Domestic Shipping: Normally takes 1-4 days depending on your location
  • Domestic Expedited Shipping: Typically, Expedited Orders placed before 12pm PST/ 3pm EST will ship out that day. Please note that expedited orders placed on Friday and that ship that day will usually take 1-2 business days ( not including Saturdays or Sundays) to reach your location.
  • International Orders:  Delivery time varies but can range from 5-16+ days depending on customs in the receiving country.

If you receive a damaged product or were sent the incorrect item, contact us to immediately remedy the problem, including crediting you for return shipping and paying for shipping the new product.

If you choose to exchange the product for a different product/size, we will pay for shipping of the replacement to you.  You are responsible for the shipping to return the exchange to us. All returns can either be exchanged or returned for refund to your credit card.  The refund will reflect the total order cost minus shipping.   

Please know that keeping our customers happy is our top priority. Send returns or exchanges along with a copy of the invoice and a note indicating what you would like us to do to (include your telephone number):

Delfin Spa

Attn: Returns/Exchanges
2444 Cades Way
Vista, CA 92081

If you still have questions, please contact us: 

(760) 597-9811 (Monday to Friday from 9am - 5pm Pacific Time)

Info@DelfinSpa.com

 
 
 
 
 
 
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